EMMA

Strategic development
Own funds project
06.06.2025
Laufend

Project duration

01.01.2025 - 30.12.2025

Project description

Digital technologies are increasingly shaping our consumer behavior. With the introduction of virtual influencers, new areas of research are opening up regarding the impact of AI-driven personas on the travel behavior of international tourists.

The project examines how virtual influencers—as anthropomorphic, computer-generated characters—affect the perceptions, attitudes, and decision-making of potential tourists. The focus is on psychological mechanisms such as trust, parasocial interaction, and credibility, as well as differences between source markets such as the United States and South Africa.

This empirical-quantitative study provides insights relevant to tourism practice regarding the potential and limitations of VIs in tourism advertising.

Project goals

The project examines the influence of virtual influencers (VIs) on the behavior of international tourists. The goal is to gain a deeper understanding of how VIs shape tourists’ perceptions, attitudes, and behaviors. The findings are intended to provide tourism stakeholders and policymakers with insights into the mechanisms through which digital factors influence travelers’ consumption behavior.

The study has the following specific objectives:

  1. The Further Development of the Theoretical Concept of Virtual Influencers in the Tourism Sector
  2. An analysis of the mediating and moderating effects of psychological processes that influence tourists’ decision-making behavior when interacting with a VI.
  3. To deepen our understanding of the mechanisms of interaction between tourists and virtual influencers, as well as their influence on tourists' attitudes and behaviors.

Project participants

Research in Economics, Environment, and Society: TREES; North-West University (NWU), Potchefstroom.